After you start chatting with colleagues in your department or unit, you might feel overwhelmed by the number of conversations appearing in your chat list. The pinning feature in Microsoft Teams helps bring organization to your chats. Pin the chat conversation to highlight critical conversations or to find specific, frequently used conversations more easily. You can have up to 15 pinned conversations. Beneath your pinned conversations, your unpinned chat conversations will be organized from the most recent to the oldest.

Remember, even if you can’t find a chat conversation, you can always start a new chat, add the person you want to chat with, and Teams will automatically find the chat for you.