During Covid, Zoom voluntarily relaxed the 40-minute meeting limit for Basic accounts. Recently they have removed this provision and are now back to limiting meetings to 40 minutes for Basic accounts. Based on this change, let’s review a few Zoom account details as we prepare for the Fall 2022 semester. There are two types of Zoom accounts, Licensed (Pro) and Basic. With a Licensed (Pro) account, meeting leaders may host an unlimited number of meetings for any duration of time, while a Basic account is limited to 40-minute sessions. All UT Zoom accounts may host a meeting with up to 300 participants.

At UT Knoxville, faculty and students receive a Licensed (Pro) account when they sign into their Zoom account via the Single Sign-On (SSO) option. By default, everyone else gets a Zoom Basic account. If you have noticed that your Zoom meetings are ending unexpectedly around the 40-minute mark you can ask for an upgrade to a Licensed (Pro) level account by submitting a request online.

Here’s How to Identify Your Zoom License Type

Using a web browser, go to tennessee.zoom.us and select “Create or Edit Account” to log in.
Click on the Profile icon in the upper right to review license type or from the Profile page locate the Account section on the page and review the license type.

Using the Zoom desktop application, select the Profile icon on the top-right of the desktop application. Locate the license type (Licensed or Basic) on the top-right of the Profile information.